ABSTRACT

HUBUNGAN ANTARA IKLIM ORGANISASI DENGAN
WORKPLACE BULLYING PADA KARYAWAN FRONTLINER

PERUSAHAAN X DI KALIMANTAN SELATAN

Equisetifolia Putri Pamungkas

Iklim organisasi yang baik merupakan indikator penting dalam suatu perusahaan. Iklim organisasi yang rendah dapat mengakibatkan terjadinya tindakan workplace bullying dalam hubungan antara iklim organisasi dengan workplace bullying pada perusahaan. Karyawan frontliner merupakan karyawan yang sangat berpotensi untuk mendapat tindakan workplace bullying dikarenakan mereka dituntut untuk berhadapan langsung dengan konsumen. Tujuan penelitian ini adalah mengetahui hubungan antara iklim organisasi dengan workplace bullying. Penelitian ini merupakan penelitian kuantitatif korelasional secara cross-sectional. Sampel pada penelitian ini berjumlah 105 karyawan frontliner pada perusahaan X di Kalimantan Selatan yang ditentukan dengan teknik total sampling. Pengumpulan data pada penelitian ini menggunakan skala Multidimensional Organizational Climate Measurement Inventory (MOCMI) (Wudarzewski, 2019) dan Negative Acts Questionnaire-Revised (NAQ-R) (Einarsen et al., 2009) yang telah di adaptasi kedalam bahasa Indonesia. Analisis data menggunakan uji korelasi product moment dengan bantuan software SPSS 23 yang menunjukkan korelasi sebesar -0,812 (p < 0,05), artinya terdapathubungan negatif yang sangat kuat antara iklim organisasi dengan workplace bullyingpada karyawan frontliner perusahaan X di Kalimantan Selatan. Hasil dari uji korelasi tersebut mengungkapkan bahwa semakin tinggi iklim organisasimaka semakin rendah workplace bullying yang terjadi. Berdasarkan hasil penelitian tersebut maka dapat disimpulkan bahwa dengan meningkatkan iklim organisasi dapat meminimalisir terjadinya tindakan workplace bullying pada perusahaan.

Kata kunci: Workplace bullying, iklim organisasi, karyawan frontline

                                                              ABSTRACT

RELATIONSHIP BETWEEN ORGANIZATIONAL CLIMATE AND

WORKPLACE BULLYING IN FRONTLINE EMPLOYEES OF COMPANY X IN SOUTH KALIMANTAN

Equisetifolia Putri Pamungkas

A good organizational climate is an important indicator in a company. A low organizational climate can lead to workplace bullying in the relationship between the organizational climate and workplace bullying in a company. Frontline employees are employees who have the potential to get workplace bullying because they are required to deal directly with consumers. The purpose of this study was to investigate the relationship between organizational climate and workplace bullying. This is a cross-sectional correlational quantitative study. The sample in this study was 105 frontline employees of company X in South Kalimantan which were selected using the total sampling technique. Data were collected using the Multidimensional Organizational Climate Measurement Inventory (MOCMI) scale (Wudarzewski, 2019) and the Negative Acts Questionnaire-Revised (NAQ-R) (Einarsen et al., 2009) which had been adapted into Indonesian. Data were analysed using the product moment correlation test with the support of SPSS 23 software, and the results showed a correlation of -0.812 (p < 0.05), indicating that there was a very strong negative relationship between organizational climate and workplace bullying in the frontline employees of company X in South Kalimantan. The results of the correlation test revealed that the higher the organizational climate, the lower the workplace bullying. Based on the results of these studies, it can be concluded that by improving the organizational climate, it can minimize the occurrence of workplace bullying in companies.

Keywords: Workplace bullying, organizational climate, frontline employees