ABSTRAK

M.Afdan Sakura, 1910411310032, 2023. Pelayanan Administrasi Pembuatan Surat Keterangan Badan Sehat di Unit Pelaksana Teknis Daerah Puskesmas Pembuang Hulu Kabupaten Seruyan Kalimantan Tengah. Di Bawah Bimbingan Widyakanti.

Penelitian ini memuat permasalahan dalam pelayanan kesehatan yang diberikan oleh Unit Pelaksana Teknis Daerah Puskesmas Pembuang Hulu Kabupaten Seruyan Kalimantan Tengah pada kenyataannya masih dianggap sebagian kecil masyarakat pelayanan yang diberikan masih belum maksimal, terutama pada pelayanan yang menyangkut pelayanan administrasi.

Penelitian ini dilakukan dengan pendekatan kualitatif dan tipe penelitian yang digunakan adalah tipe penelitian deskriptif kualitatif. Dalam memperoleh informasi atau data-data dilakukan wawancara dengan (1) kepala puskesmas pembuang hulu, (2) dokter puskesmas pembuang hulu 1 orang, (3) petugas puskesmas pembuang hulu 2 orang, (4) pasien atau masyarakat yang datang untuk memdapatkan pelayanan kesehatan pembuatan surat keterangan badan sehat 7 orang : (a) wawancara, (b) observasi, (c) dokumentasi, selanjutnya data dianalisis secara penelitian kualitatif deskriptif.

Hasil penelitian menunjukan (1) pelayanan pembuatan surat keterangan badan sehat Administrasi di Unit Pelaksana Teknis Daerah Puskesmas Pembuang Hulu Kabupaten Seruyan Kalimantan Tengah sudah cukup baik walaupun masih ada sebagian kecil masyarakat belum terpuaskan sehingga perlu ditingkatkan agar bisa maksimal dalam pelayanan kesehatan terhadap masyarakat, (2) faktor penghambat yaitu : (a) kurangnya disiplin oleh petugas dalam menerapkan standar oprasional prosedur puskesmas, dan (b) sarana dan prasarana pendukung puskesmas yang masih terbatas sehingga dalam melakukan pelayanan juga mempengaruhi kinerja pegawai.

Kata kunci: Pelayanan Publik, Pelayanan Administrasi

ABSTRACT

 M.Afdan Sakura, 1910411310032, 2023. Administrative Services for Making Healthy Body Certificates at the Regional Technical Implementation Unit of Pembuang Hulu Health Center, Seruyan Regency, Central Kalimantan.  Under the Guidance of Widyakanti.

 This research contains problems in the health services provided by the Regional Technical Implementation Unit of the Pembuang Hulu Community Health Center, Seruyan Regency, Central Kalimantan. In fact, it is still considered by a small percentage of the community that the services provided are still not optimal, especially in services involving administrative services.

 This research was conducted using a qualitative approach and the type of research used was descriptive qualitative research.  To obtain information or data, interviews were conducted with (1) the head of the upstream waste health center, (2) 1 doctor at the upstream waste health center, (3) 2 people at the upstream waste health center, (4) patients or the public who came to get health services.  making health certificates for 7 people: (a) interviews, (b) observation, (c) documentation, then the data was analyzed using descriptive qualitative research.

 The results of the research show (1) the service for making administrative health body certificates at the Regional Technical Implementation Unit of the Pembuang Hulu Health Center, Seruyan Regency, Central Kalimantan is quite good, although there is still a small part of the community that is not satisfied, so it needs to be improved so that health services can be maximized for the community, (2  ) inhibiting factors, namely: (a) lack of discipline by officers in implementing standard operational procedures for community health centers, and (b) supporting facilities and infrastructure for community health centers are still limited so that providing services also affects employee performance.

 Keywords: Public Services, Administrative Services