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Service Management Mewujudkan Layanan Prima



651.3/Fan/s
Fandy Tjiptono, Ph.D. - Personal Name
Ed. 2
978-979-29-3046-7
651.3
Buku
Bahasa Indonesia
Penerbit Andi
2012
Yogyakarta
xvi, 422 hlm, ; 23 x 19 cm
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