ABSTRAK

Tesis dengan judul “KINERJA PELAYANAN KTP-EL DI KECAMATAN RUNGAN HULU KABUPATEN GUNUNG MAS PROVINSI KALIMANTAN TENGAH “ ini bertujuan untuk mengetahui, mendeskripsikan dan mengiterpretasikan  kinerja dalam pelayanan KTP-EL di Kecamatan Rungan Hulu. Disamping itu penelitian ini memaparkan faktor-faktor pendukung dan penghambat yang di hadapi dalam pelayanan KTP-EL di kecamatan Rungan Hulu dalam proses pelayanan  kepada masyarakat.

Penelitian ini menggunakan metode penelitian kualitatif dengan pendekatan deskriptif induktif. Indikator Kinerja yang digunakan untuk menilai kinerja dalam pelayanan publik menggunakan KEPMENPAN Nomor 63 Tahun 2004 Tentang Petunjuk Teknis Transparansi dan Akuntabilitas Dalam Penyelenggaraan Pelayanan Publik. Teknik pengumpulan data dengan menggunakan teknik studi dokumentasi, observasi, dan wawancara. Data dipaparkan dan dijabarkan sebagaimana adanya. Responden penelitian adalah Camat Rungan Hulu, operator pelayan KTP-EL, aparat Kecamatan Rungan Hulu,salah satu Kepala Desa di wilayah Kecamatan Rungan Hulu dan perwakilan masyarakat Rungan Hulu wajib KTP-EL.

Berdasarkan hasil penelitian dan analisis data, diperoleh kesimpulan bahwa kinerja dalam pelayanan KTP-EL di Kecamatan Rungan Hulu secara umum sudah cukup baik, hanya saja masih perlu adanya perbaikan-perbaikan ke arah peningkatan kinerja dalam memberikan pelayanan.

Peneliti memberikan saran kepada Pemerintah Daerah Kabupaten Gunung Mas khususnya Kecamatan Rungan Hulu dengan jalan perlu dilakukan: Pertama, membuat Perda atau Perbup yang secara khusus mengatur tentang KTP-EL. Kedua, Kinerja pelayanan  yang sudah baik dipertahankan dan ditingkatkan dengan cara Camat perlu menyingkirkan rintangan terhadap pelaksanaan tanggung jawab yang diemban aparaturnya dengan memberi keteladanan. Dan Ketiga, peningkatan kedisiplinan waktu  para aparatur kecamatan yang melayani KTP-EL dan diberikan kesempatan untuk melanjutkan pendidikan atau mengikuti diklat.

ABSTRACT

The thesis with the title "PERFORMANCE SERVICE OF SUB-DISTRICT IN KTP-EL SERVICE AT RUNGAN HULU SUB-DISTRICT IN GUNUNG MAS REGENCY, CENTRAL BORNEO " aims to find out, describe and interpret the performance service of the sub-district in KTP-EL service  in Rungan Hulu Sub-District. In addition, this study describes the supporting and inhibiting factors faced by Rungan Hulu sub-district in the process of KTP-EL services to the community.

This research uses qualitative research methods with inductive descriptive approach. Performance Indicators used to assess the performance of the apparatus in public services use KEPMENPAN No. 63 of 2004 concerning Technical Instructions for Transparency and Accountability in Public Service Delivery. Data collection techniques using documentation study techniques, observation, and interviews. Data is described and explained as is it. The research respondents were the Rungan Hulu Sub-District Head, the KTP-EL waiter operator, the Rungan Hulu Sub-district apparatus, one of the Village Heads in the Rungan Hulu Sub-district area and the Rungan Hulu Sub-district community representative required KTP-EL.

Based on the results of research and data analysis, it was concluded that the performance of the Sub-district services in KTP-EL in the Rungan Hulu Sub-district in general was quite good, only that improvements were still needed in the direction of improving performance in providing services. Researchers provide advice to the Regional Government of Gunung Mas Regency especially Rungan Hulu Sub-district by road needs to be done: First, create a Local Regulation or Regent Regulation that specifically regulates KTP-EL. Second, the performance of the apparatus that has been well maintained and improved by the Camat needs to remove obstacles to the implementation of the responsibilities carried out by the apparatus by giving an good example. And Third, increasing the discipline of time of the district apparatus who serve KTP-EL and given the opportunity to continue their education or attend training.