ABSTRAK

Mufida Istiqomah, 1710413120011, 2022, Implementasi Peraturan Menteri

Perhubungan Republik Indonesia Nomor PM 40 Tahun 2015 tentang

Standar Pelayanan Penyelenggaraan Terminal Penumpang Angkutan Jalan

di Terminal Km.6 Banjarmasin. Dibawah bimbingan Bapak Suriansyah Umar

dan Bapak Gazali Rahman.

Penelitian ini dilakukan dengan tujuan mengetahui bagaimana

implementasi Peraturan Menteri Perhubungan Republik Indonesia Nomor PM 40

Tahun 2015 tentang Standar Pelayanan Penyelenggaraan Terminal Penumpang

Angkutan Jalan di Terminal Km.6 Banjarmasin. Metode pendekatan kualitatif

dengan tipe penelitian deskriftif dengan informan kunci Kepala UPTD Terminal

Tipe B DISHUB Prov Kalsel, Kepala Bidang Pengelola Pemanfaatan Barang

Milik Daerah UPTD Terminal Tipe B DISHUB Prov Kalsel, staf UPTD Terminal

Tipe B DISHUB Prov Kalsel dan pengguna terminal (sopir atau penumpang).

Teori yang digunakan dalam penelitian ini yaitu teori George C. Edwards III

terdapat empat variabel yang menentukan keberhasilan suatu implementasi

kebijakan yaitu komunikasi, sumber daya, kecendrungan dan struktur birokrasi.

Hasil penelitian menunjukkan bahwa implementasi Peraturan Menteri

Perhubungan Republik Indonesia Nomor PM 40 Tahun 2015 tentang Standar

Pelayanan Penyelenggaraan Terminal Penumpang Angkutan Jalan sebagai tolak

ukur standar pelayanan dalam menyediakan fasilitas dan pelayanan belum

terimplementasi dengan baik. Seharusnya penyediaan fasilitas terhadap

penumpang di Terminal Km.6 Banjarmasin merupakan tanggung jawab

pemerintah sebagai penyelenggara dalam hal ini UPTD Terminal Tipe B Dinas

Perhubungan Provinsi Kalimantan Selatan.

Saran bagi UPTD Terminal Tipe B DISHUB Prov Kalsel dapat

bekerjasama dengan pihak ketiga, agar dapat mempercepat pembaharuan fasilitas

pelayanan yang ada di Terminal Km.6 Banjarmasin untuk membuat pengguna

merasa nyaman saat di terminal.

Kata Kunci : Implementasi dan Pelayanan Terminal Km.6 Banjarmasin

ABSTRACT

Mufida Istiqomah, 1710413120011, 2022, Implementation of the Regulation of

the Minister of Transportation of the Republic of Indonesia Number PM 40 of

2015 concerning Service Standards for the Operation of Road Transport

Passenger Terminals at Terminal Km.6 Banjarmasin. Under the guidance of

Mr. Suriansyah Umar and Mr. Gazali Rahman.

This research was conducted with the aim of knowing how to implement

the Regulation of the Minister of Transportation of the Republic of Indonesia

Number PM 40 of 2015 concerning Service Standards for the Implementation of

Road Transport Passenger Terminals at Km.6 Terminal Banjarmasin.

Qualitative approach method with descriptive research type with key informants

Head of UPTD Terminal Type B DISHUB South Kalimantan Province, Head of

Management of Regional Property Utilization UPTD Terminal Type B DISHUB

South Kalimantan Province, staff of UPTD Terminal Type B DISHUB South

Kalimantan Province and terminal users (driver or passenger) . The theory used

in this study is the theory of George C. Edwards III. There are four variables that

determine the success of a policy implementation, namely communication,

resources, trends and bureaucratic structure.

The results of the study indicate that the implementation of the

Regulation of the Minister of Transportation of the Republic of Indonesia Number

PM 40 of 2015 concerning Service Standards for the Implementation of Road

Transport Passenger Terminals as a benchmark for service standards in

providing facilities and services has not been implemented properly. The

provision of facilities for passengers at Terminal Km.6 Banjarmasin is the

responsibility of the government as the organizer, in this case the UPTD Terminal

Type B of the Transportation Service of South Kalimantan Province.

Suggestions for UPTD Terminal Type B DISHUB South

Kalimantan Province can cooperate with third parties, in order to speed up the

renewal of existing service facilities at Terminal Km.6 Banjarmasin to make users

feel comfortable at the terminal.

Keywords: Implementation and Service Terminal Km.6 Banjarmasin