MARDIYANTI. 2021. Penyelesaian Sengketa Pelayanan Publik Melalui Mekanisme Ajudikasi Khusus Di Ombudsman Republik Indonesia. Program Magister Ilmu Hukum, Program Pascasarjana, Universitas Lambung Mangkurat. Pembimbing Utama : Dr. Mulyani Zulaeha, S.H., M.H. dan Pembimbing Pendamping : Dr. Suprapto, S.H., M.H. 109 Halaman..
Abstract
The Ombudsman of the Republic Indonesia which was formed and approved in UUD (Indonesian constitution) Number 37 of 2008 concerning of the Ombudsman of the Republic Indonesia, which has the duty and function to oversee the process of public services that is efficient, effective, and free from collusion, corruption and nepotism. The Ombudsman carries out the function of settling public service disputes in terms of settling compensation, one of which is through special adjudication as stipulated in RI Law Number 25 of 2009 concerning Public Services. In addition, the Ombudsman also has the authority to resolve public service disputes by means of mediation, conciliation and special adjudication or compensation that can be decided by the Ombudsman. However, the fact is that until now the Special Adjudication mechanism has never been implemented. In reality the Ombudsman is only able to provide recommendations to the reported, for further action depends on the reported good faith, because the recommendations given by the Ombudsman are not binding. In addition, there is an irrelevance between the Public Service Act and the Ombudsman Law, so there is a need for reforms in both of these Laws, and it needs a renewal to the both of the Act, and also needs to be regulated further related to the Presidential Regulation concerning the mechanism and procedures for paying special adjudication compensation.
Keywords: Ombudsman, Special Adjudication