DIGITAL LIBRARY
 | JUDUL | : | EFEKTIVITAS KERJA OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN PROVINSI KALIMANTAN SELATAN DALAM MENANGANI PENGADUAN MASYARAKAT SEBAGAI PELAYANAN PUBLIK |
| PENGARANG | : | NURHASANAH | |
| PENERBIT | : | UNIVERSITAS LAMBUNG MANGKURAT | |
| TANGGAL | : | 2022-10-03 |
Nurhasanah (NPM. 1610413320030). 2022. Efektivitas Kerja Ombudsman Republik Indonesia Perwakilan Provinsi Kalimantan Selatan dalam Menangani Pengaduan Masyarakat sebagai Pelayanan Publik. Dibimbing oleh: Husein Abdurahman
Pelayanan publik merupakan salah satu kebutuhan dasar bagi masyarakat, namun didalam penyelenggaraan pelayanan publik di Indonesia masih dihadapkan pada kondisi dan fakta yang belum sesuai dengan kebutuhan serta perubahan di berbagai di bidang kehidupan bermasyarakat, berbangsa dan bernegara. Penelitian ini bertujuan untuk mengetahui efektivitas kerja Ombudsman Republik Indonesia Perwakilan Provinsi Kalimantan Selatan dalam menangani pengaduan masyarakat sebagai pelayanan publik. Pendekatan penelitian yang digunakan mixed method research yaitu kombinasi antara metode kuantitatif dan kualitatif dengan tipe deskriptif. Populasi sebanyak 490 orang dan sampel sebanyak 83 orang menggunakan teknik accidental sampling pada bulan Februari tahun 2022 sedangkan Penentuan informan menggunakan teknik purposive sampling dan snowball sampling sebanyak 5 orang pegawai Ombudsman Republik Indonesia Perwakilan Provinsi Kalimantan Selatan. Pengumpulan data kuesioner dan wawancara yang dianalisis menggunakan tabulasi data dan disajikan dalam bentuk distribusi frekuensi dan narasi. Hasil penelitian menunjukkan bahwa sebanyak 38 orang(45,8%) menyatakan kerja Ombudsman Republik Indonesia Perwakilan Provinsi Kalimantan Selatan dalam menangani pengaduan masyarakat sebagai pelayanan publik efektif. Kepada Kepala Perwakilan Ombudsman Republik Indonesia Perwakilan Provinsi Kalimantan Selatan agar bisa membagikan tugas dari tiap-tiap asisten berdasarkan bidangnya dapat berjalan secara efektif dan tidak hanya berfokus kepada satu bidang saja.
Kata Kunci: Efektivitas, Kerja, Ombudsman, Pelayanan Publik
Nurhasanah (NPM. 1610413320030). 2022. Work Effectiveness of the Ombudsman of the Republic of Indonesia Representative of the Province of South Kalimantan in Handling Public Complaints as a Public Service. Supervised by Husein Abdurahman
Public services are one of the basic needs for the community, but in the implementation of public services in Indonesia, they are still faced with conditions and facts that are not in accordance with the needs and changes in various fields of life in society, nation and state. This study aims to determine the effectiveness of the work of the Ombudsman of the Republic of Indonesia Representative of the Province of South Kalimantan in handling public complaints as a public service. The research approach used is mixed method research, which is a combination of quantitative and qualitative methods with descriptive type. The population of 490 people and a sample of 83 people used the accidental sampling technique in February 2022, while the determination of informants used purposive sampling and snowball sampling as many as 5 employees of the Ombudsman of the Republic of Indonesia Representative of the Province of South Kalimantan. Data collection of questionnaires and interviews were analyzed using data tabulation and presented in the form of frequency distribution and narration. The results showed that as many as 38 people (45.8%) stated that the work of the Ombudsman of the Republic of Indonesia Representative of the Province of South Kalimantan in handling public complaints as an effective public service. To the Head of the Ombudsman Representative of the Republic of Indonesia, the Representative of the Province of South Kalimantan in order to be able to distribute the tasks of each assistant based on his field so that it can run effectively and not only focus on one field.
Keywords: Effectiveness, Work, Ombudsman, Public Service
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