ABSTRAK

Hijjatin Mardhatina, 2420419320018. 2026. Tesis. Pengaruh Implementasi Kebijakan Layanan Perpustakaan Terhadap Pemanfaatan Layanan dan Kepuasan Mahasiswa di UPA Perpustakaan Universitas Lambung Mangkurat. Di Bawah Bimbingan Asmu’i.

Penelitian ini dilakukan untuk memperoleh gambaran mengenai implementasi kebijakan layanan perpustakaan, pemanfaatan layanan, dan tingkat kepuasan mahasiswa, sekaligus menguji pengaruh implementasi kebijakan layanan perpustakaan terhadap pemanfaatan layanan serta kepuasan mahasiswa di Unit Penunjang Akademik (UPA) Perpustakaan Universitas Lambung Mangkurat. Pendekatan kuantitatif eksplanatori digunakan untuk menjelaskan hubungan antarvariabel penelitian. Informasi penelitian dihimpun dari 100 mahasiswa yang pernah menggunakan layanan perpustakaan sebagai responden. Analisis data dilakukan melalui statistik deskriptif dan regresi linear sederhana. Temuan penelitian menunjukkan bahwa implementasi kebijakan layanan perpustakaan memperoleh kategori baik, pemanfaatan layanan memperoleh kategori sangat baik, sedangkan kepuasan mahasiswa termasuk dalam kategori puas. Selain itu, implementasi kebijakan tersebut berpengaruh positif dengan kategori kuat terhadap pemanfaatan layanan dan kepuasan mahasiswa. Temuan penelitian membuktikan bahwa semakin baik implementasi kebijakan layanan perpustakaan, maka semakin tinggi tingkat pemanfaatan layanan dan kepuasan mahasiswa terhadap layanan perpustakaan. Dalam rangka meningkatkan pemanfaatan layanan dan kepuasan mahasiswa, implementasi kebijakan layanan perpustakaan perlu terus diperkuat melalui pengembangan layanan digital, peningkatan kualitas pelayanan, dan optimalisasi komunikasi layanan.

Kata Kunci: Implementasi Kebijakan, Pemanfaatan Layanan, Kepuasan Mahasiswa.

ABSTRACT

Hijjatin Mardhatina, 2420419320018. 2026. Thesis. The Effect of Library Service Policy Implementation on Service Utilization and Student Satisfaction at the UPA Library of Lambung Mangkurat University. Supervised by Asmu'i.

This study aimed to examine the implementation of library service policies, service utilization, and student satisfaction, as well as to analyze the effect of library service policy implementation on service utilization and student satisfaction at the Academic Support Unit (UPA) Library of Lambung Mangkurat University. An explanatory quantitative approach was employed to investigate the relationships among the research variables. Data were collected from 100 students who had utilized the library services. The data were analyzed using descriptive statistics and simple linear regression. The findings revealed that the implementation of library service policies was at a good level, service utilization was at a very high level, and student satisfaction was at a satisfactory level. Furthermore, library service policy implementation had a positive and strong effect on both service utilization and student satisfaction. The results indicate that improvements in the implementation of library service policies are associated with higher levels of service utilization and student satisfaction. To further enhance service utilization and student satisfaction, the implementation of library service policies should be continuously strengthened through the development of digital services, improvements in service quality, and the optimization of service communication.

Keywords: Policy Implementation, Service Utilization, Student Satisfaction.